Your Privacy Matters

Privacy Policy

This Privacy Policy explains how PARA Tricycle App collects, uses, stores, and protects your information when you use our mobile application and related services.

Effective Date: March 17, 2026 Applies to passengers and drivers
On this page
Introduction Information We Collect How We Use Information Location Data Data Sharing Data Retention Security Your Rights and Choices Children's Privacy Changes to This Policy Contact Us
PARA values your trust. We only collect information that helps us provide ride-booking, trip coordination, account security, support, and service improvement for passengers and tricycle drivers.
Compliance with Philippine Data Privacy Laws

PARA Tricycle App complies with applicable data protection laws in the Philippines, including:

  • Republic Act No. 10173, also known as the Data Privacy Act of 2012;
  • The Implementing Rules and Regulations (IRR) of the Data Privacy Act;
  • Issuances, circulars, and guidelines from the National Privacy Commission (NPC).

We are committed to protecting your personal data by implementing appropriate organizational, physical, and technical security measures to prevent unauthorized access, disclosure, misuse, or loss of information.

Introduction

PARA Tricycle App is a ride-booking platform that connects passengers and tricycle drivers. By using the app, you agree to the collection and use of information in accordance with this Privacy Policy. This policy applies to all users of the PARA mobile application, website pages, customer support channels, and related services.

Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, mobile number, email address, date of birth, profile photo, and other details you provide during registration.
  • Account Information: Login credentials, account type, verification details, and app preferences.
  • Ride Information: Pickup and drop-off locations, booking history, trip details, fare information, and ride status updates.
  • Location Information: Real-time or approximate location data to help match passengers with nearby drivers and improve ride coordination.
  • Device and Technical Information: Device model, operating system, app version, IP address, crash logs, and diagnostic data.
  • Communication Information: Messages, support inquiries, feedback, ratings, and reports submitted through the app.
  • Payment Information: Payment-related records or references when digital payments are supported through integrated payment providers.

How We Use Information

We use collected information to:

  • Create and manage user accounts.
  • Process, confirm, and manage ride bookings.
  • Match passengers with drivers and provide location-based features.
  • Calculate and display fares or trip-related information.
  • Provide customer support and respond to user concerns.
  • Improve app functionality, performance, and user experience.
  • Monitor fraudulent, abusive, unsafe, or unauthorized activity.
  • Send service-related notifications, OTPs, account alerts, and important updates.
  • Comply with legal obligations and enforce our terms and policies.

Location Data

PARA uses location data to provide essential ride-booking functionality, including pickup detection, route coordination, nearby driver matching, and trip monitoring. Depending on your permissions and app settings, location data may be collected while the app is in use and, where applicable, during an active trip.

You can manage location access through your device settings. However, disabling location services may limit or prevent some features of the app from working properly.

Data Sharing and Disclosure

We may share limited information only when necessary, including with:

  • Drivers and Passengers: To facilitate ride matching, pickup coordination, and trip completion.
  • Service Providers: For hosting, analytics, communications, notifications, payment processing, customer support, and platform operations.
  • Legal or Regulatory Authorities: When required by law, court order, subpoena, or lawful government request.
  • Business Transfers: In connection with a merger, acquisition, asset transfer, or reorganization, subject to appropriate safeguards.

We do not sell your personal information to third parties.

Data Retention

We retain personal information for as long as necessary to provide our services, maintain records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations. Retention periods may vary depending on the nature of the information and applicable requirements.

Security

We implement reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your account or certain personal data, subject to legal and operational requirements.
  • Withdraw consent for optional data processing where consent is the basis.
  • Manage permissions such as location, notifications, camera, and storage through your device settings.

Children's Privacy

PARA is not intended for children under the age required by applicable law to use such services independently. We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information through the app, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When we make material changes, we may notify users through the app, by email, or by updating the effective date on this page.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our handling of your information, you may contact PARA through the official support channels below:

  • Email: hello@paratricycleapp.com
  • Address: San Miguel, Sto. Tomas, Batangas City

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